Troubleshooting

The following are some general troubleshooting tips for using wireless hotspots. These are non specific but will generally help with some common issues.

  1. Ensure popups are disabled in your browser and any toolbars (Google, Yahoo etc.) during the login process
  2. Ensure your wireless card is set to 'obtain IP automatically' and 'obtain DNS automatically' before connecting
  3. Check you have adequate signal strength ('Good' or better is preferred)
  4. ASTEQ Wi-Fi use individual mobile device MAC addresses for user authentication. In general it is recommended that 1 account be set up for 1 mobile device. Attempting to use more than 1 mobile device on an account at the same time may result in conflicts.

If you are still having trouble connecting please contact support.